Om Sanskaram · Codetrex

Privacy Policy

How we collect, use, store, and delete your information across puja bookings, chadhava, products, consultations, kundli, trips, and subscriptions.

Effective

17 July 2026

Last updated

17 July 2026

Package

com.codetrex.omsanskaram

Request account deletion Contact privacy team
On this page
  1. 01 Information We Collect
  2. 02 How We Use Your Information
  3. 03 How We Share Information
  4. 04 Data Security
  5. 05 Data Retention
  6. 06 Children’s Privacy
  7. 07 Account & Data Deletion
  8. 08 Your Rights
  9. 09 Contact
  10. 10 Changes to This Policy

This Privacy Policy describes how Codetrex (“we”, “us”, “our”) collects, uses, stores, and deletes information when you use the Om Sanskaram mobile application available on Google Play, and related services on this website.

By using Om Sanskaram, you agree to this Privacy Policy.

01

Information We Collect

Depending on how you use the app, we may collect:

Category Examples
Identity & contact Name, mobile number, email address
Profile Date of birth, gender, language preference, profile photo (if provided)
Address & delivery Delivery / service addresses for puja, products, and subscriptions
Booking & order data Puja bookings, chadhava orders, consultations, kundli requests, trip requests, daily plans, payment status, order history
Spiritual / service inputs Birth details and related inputs for kundli / kundli milan (as provided by you)
Device & usage Device type, OS version, app version, crash logs, basic analytics (in aggregate where possible)
Support Messages, tickets, and contact details you share with support

We do not sell your personal information to third parties.

02

How We Use Your Information

We use your information to:

  • Provide and fulfil puja, chadhava, product, consultation, kundli, trip, and subscription services
  • Authenticate you (e.g. OTP via mobile number) and maintain your session
  • Process payments / wallet activity and send booking or delivery updates
  • Provide customer support and resolve disputes
  • Improve app performance, security, and user experience
  • Comply with legal and regulatory obligations

03

How We Share Information

We may share limited data only as needed with:

  • Service partners (e.g. pandits, consultants, delivery partners) to fulfil your booking
  • Payment processors and SMS / OTP providers
  • Analytics or infrastructure providers under contract
  • Authorities when required by law

Partners are expected to use data only for the purpose of providing the requested service.

04

Data Security

We use industry-standard measures such as encrypted connections (HTTPS), access controls, and secure handling of authentication tokens. No method of transmission or storage is 100% secure.

05

Data Retention

Data type Typical retention
Profile & login identifiers Until you request deletion, or account inactivity policies apply
Orders, bookings, invoices, payments As required for legal, tax, fraud prevention, and disputes (generally up to 7 years where legally required; otherwise deleted or anonymised after the service purpose ends)
Kundli / consultation inputs Until deletion request, or as needed to deliver the service and support
Support tickets Generally up to 24 months after resolution, then deleted or anonymised
Device / analytics logs Generally up to 90 days, then aggregated or deleted

When you request account or data deletion, see Section 7 below.

06

Children’s Privacy

Om Sanskaram is intended for users 18 years and older. Birth details of minors may be submitted by a parent or guardian only for kundli or related spiritual services.

07 · Google Play requirement

Account & Data Deletion

App: Om Sanskaram (Codetrex)

Om Sanskaram uses mobile OTP sign-in. You can request that your account and associated personal data be deleted, or request deletion of specific data without closing your account.

A. How to request deletion of your account and associated data

  1. 1 Open this page: https://om.sanskaram.codetrex.co.in/privacy (or email us using step 2).
  2. 2 Send an email to vijay@codetrex.in with subject line: Om Sanskaram — Account Deletion Request
  3. 3

    Include in the email:

    • Full name (as in the app profile, if any)
    • Registered mobile number used to sign in to Om Sanskaram
    • Registered email (if any)
    • Clear request: “Please delete my Om Sanskaram account and associated personal data.”
  4. 4 We will verify your identity using the registered mobile number (and OTP or other reasonable checks if needed).
  5. 5 After verification, we will process the request and confirm by email/SMS.
Processing time: We aim to complete verified deletion requests within 30 days (often sooner). You will receive a confirmation when done.

B. What data is deleted

Upon a verified account deletion request, we delete or irreversibly anonymise:

  • Profile information (name, mobile, email, photo, preferences)
  • Saved addresses linked to your profile
  • In-app wallet balance metadata tied to your profile (subject to unsettled payment rules)
  • Kundli / consultation personal inputs stored against your account
  • Support history that can identify you (where not legally required to retain)
  • App authentication / session data

C. What data may be kept (and for how long)

We may retain limited information when required by law or for legitimate business needs:

Retained data Reason Retention period
Transaction / invoice / tax records Legal, tax, audit Up to 7 years (or as required by applicable law)
Fraud, abuse, or dispute records Security & legal defence Up to 3 years after the relevant event
Anonymised / aggregated analytics Product improvement Indefinite (no personal identifiers)

After these periods, retained records are deleted or permanently anonymised.

D. Request deletion of some data without deleting your account

You may request deletion or correction of specific data while keeping your Om Sanskaram access, for example:

  • Saved addresses
  • Profile photo / optional fields
  • Specific support tickets
  • Kundli inputs no longer needed

How: Email vijay@codetrex.in with subject Om Sanskaram — Partial Data Deletion Request, list the data types you want removed, and include your registered mobile number. We will process verified requests within 30 days, unless retention is legally required.

You can also update or remove many profile details yourself inside the app under Profile / Account settings.

08

Your Rights

Subject to applicable law, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your account or specific data
  • Information about how your data is processed

Contact: vijay@codetrex.in

09

Contact

Om Sanskaram / Codetrex

Privacy & data requests: vijay@codetrex.in

Support: Use in-app Contact Support, or email vijay@codetrex.in

We aim to acknowledge privacy requests within 48 hours.

10

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Om Sanskaram after updates means you accept the revised policy.

Need help with your data?

Request deletion or talk to our privacy team

Email us with your registered mobile number. Verified requests are typically completed within 30 days.

Email deletion request Contact privacy team